Privacy Policy

Last updated: 14 June 2026

FX Trading Robot Lab respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains what personal information we may collect, how we use it, who we may share it with, how long we keep it, and what rights you may have.

Who we are

Website: dxf-support.site

Brand name: FX Trading Robot Lab

Contact email: support@dxf-support.site

FX Trading Robot Lab provides access to software tools, MetaTrader 5 trading robot versions, setup instructions, changelogs, weekly research reports, and related subscription materials.

What personal data we may collect

We may collect and process the following types of personal data:

  • name
  • email address
  • username
  • website account login details
  • subscription status
  • payment status
  • billing details processed through a payment provider
  • support messages or emails you send to us
  • website usage information
  • IP address, browser type, device information, and basic analytics data

We do not intentionally collect special category personal data such as health information, political opinions, religious beliefs, biometric data, or similar sensitive information.

How we collect personal data

We may collect personal data when you:

  • visit the website
  • create an account
  • subscribe to FX Trading Robot Lab
  • access or download member materials
  • contact us by email or through a form
  • interact with protected member pages
  • use payment or subscription services connected to the website

How we use personal data

We may use personal data for the following purposes:

  • to provide access to member-only content
  • to manage user accounts
  • to manage subscriptions
  • to process payments through a payment provider
  • to send account, payment, subscription, and service-related emails
  • to provide support
  • to improve the website and user experience
  • to protect the website from spam, abuse, fraud, or unauthorised access
  • to keep business, tax, accounting, and legal records
  • to comply with legal obligations

Lawful basis for processing

We process personal data only when we have a lawful basis to do so.

Depending on the situation, we may rely on the following lawful bases.

Contract

We may process personal data when it is necessary to provide access to subscription materials, manage user accounts, deliver digital content, process subscriptions, or provide customer support.

Legitimate interests

We may process personal data to operate, secure, and improve the website, prevent fraud or abuse, understand website usage, and maintain business records.

Legal obligation

We may process personal data when required for accounting, tax, compliance, legal claims, or regulatory obligations.

Consent

We may rely on consent for optional marketing communications or non-essential cookies where required. You may withdraw consent at any time.

Payments

Payments and subscriptions may be processed by a third-party payment provider such as Stripe, PayPal, or another payment service.

We do not store full payment card details on this website.

Payment information is processed by the payment provider according to its own privacy policy and security standards.

We may receive limited payment-related information such as payment status, subscription status, billing email, transaction ID, or customer ID.

Email communications

We may send emails related to:

  • account registration
  • subscription status
  • payment status
  • access to member materials
  • robot version updates
  • weekly reports
  • important service notices
  • support replies

We may send marketing emails only where permitted by law or where you have given consent.

You can unsubscribe from marketing emails at any time.

Cookies and analytics

This website may use cookies and similar technologies.

Cookies may be used to:

  • keep users logged in
  • protect the website from spam or abuse
  • remember user preferences
  • support payments or subscriptions
  • understand basic website usage
  • improve website performance

Analytics tools may collect information such as pages visited, referral source, device type, browser type, and approximate location.

Analytics information is used to understand website performance and improve the user experience.

Who we share personal data with

We may share personal data with trusted service providers where necessary to operate the website and provide services.

These may include:

  • website hosting provider
  • email service provider
  • payment provider
  • security or anti-spam tools
  • analytics provider
  • backup provider
  • professional advisers, such as accountants or legal advisers, if needed
  • public authorities if required by law

We do not sell personal data.

International transfers

Some service providers may process personal data outside the United Kingdom.

Where this happens, we aim to use service providers that apply appropriate safeguards for international data transfers, such as adequacy regulations, standard contractual clauses, or equivalent protection mechanisms.

How long we keep personal data

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

Typical retention periods may include:

  • account data: while the account is active
  • subscription data: while the subscription is active and for a reasonable period afterwards
  • payment and billing records: as required for tax, accounting, and legal purposes
  • support emails: for as long as needed to handle the request and maintain business records
  • security logs: for a limited period unless needed to investigate abuse, fraud, or security incidents

We may keep some records longer where required by law or where necessary to establish, exercise, or defend legal claims.

How we protect personal data

We take reasonable steps to protect personal data from unauthorised access, loss, misuse, or disclosure.

These steps may include:

  • password-protected website administration
  • restricted access to user data
  • secure hosting
  • website security tools
  • backups
  • payment processing through specialist payment providers

However, no website or online service can guarantee complete security.

Your rights

Depending on your location and applicable data protection law, you may have rights including:

  • the right to access your personal data
  • the right to correct inaccurate personal data
  • the right to request deletion of personal data
  • the right to restrict processing
  • the right to object to processing
  • the right to data portability
  • the right to withdraw consent where processing is based on consent
  • the right to complain to a data protection authority

To exercise your rights, contact us at

support@dxf-support.site

We may need to verify your identity before responding to a request.

Complaints

If you are in the United Kingdom and are unhappy with how your personal data is handled, you can contact the Information Commissioner’s Office.

You may also contact us first so we can try to resolve the issue.

Children

FX Trading Robot Lab is not intended for children.

We do not knowingly collect personal data from children.

Trading and financial data

FX Trading Robot Lab does not need access to your broker login details, trading account password, MetaTrader password, payment card number, private keys, or other sensitive financial login information.

You should not send us this information.

If support is needed, remove or hide sensitive information before sending screenshots, files, or account details.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we may update the “Last updated” date at the top of this page.

Continued use of the website after changes means you accept the updated Privacy Policy.